SkinnyDropz ("SkinnyDropz," "we," "us," or "our") values customer privacy and is committed to handling personal information responsibly.
This Privacy Policy describes the types of information we may collect when you visit our website, create or use an account, contact SkinnyDropz, participate in rewards or referrals, or place an order.
Information We Collect
The information SkinnyDropz collects depends on how you interact with the website and our services.
Information You Provide
When you create an account, place an order, contact us, or otherwise submit information, we may collect:
- First and last name.
- Email address.
- Phone number when provided.
- Date of birth and age-eligibility information.
- Username.
- Chosen referral code.
- Referral code used when you were referred by another customer.
- Shipping and billing-related address information.
- Account login credentials and authentication information.
- Research-use and other account acknowledgments.
- Order and fulfillment information.
- Customer service, inquiry, and support communications.
Information Collected Automatically
When you access the website, certain technical information may be collected automatically by our hosting, security, analytics, or related technology providers.
Depending on the services enabled, this information may include:
- IP address.
- Browser type.
- Device type.
- Operating system.
- Pages visited.
- Referring pages or websites.
- Approximate visit time and website activity.
- Security, diagnostic, and session information.
How We Use Your Information
SkinnyDropz may use information for purposes including:
- Creating and managing customer accounts.
- Verifying account and purchasing eligibility.
- Processing, reviewing, and fulfilling orders.
- Providing shipping and tracking information.
- Maintaining customer order history.
- Managing rewards balances and reward activity.
- Managing referral codes, referral relationships, and qualifying referral rewards.
- Saving account preferences and shipping information.
- Responding to customer support requests and inquiries.
- Preventing fraud, abuse, spam, and unauthorized activity.
- Maintaining website functionality, performance, and security.
- Complying with legal and regulatory obligations.
- Sending marketing communications when you have opted in or where otherwise permitted.
SkinnyDropz does not sell, rent, or trade customer personal information to third parties.
Customer Account Information
Customers may create an account to keep orders, shipping, rewards, referrals, and related information connected.
Account information may include:
- Name and email address.
- Username.
- Date of birth and age-verification status.
- Saved shipping information.
- Account verification status.
- Research-use acknowledgments.
- Order and shipment history.
- Rewards and referral information.
Customers are responsible for maintaining the confidentiality of their account credentials and should contact SkinnyDropz if they suspect unauthorized access.
Rewards & Referral Information
If you participate in SkinnyDropz rewards or referrals, we may collect and maintain information such as:
Referral relationships may remain associated with customer accounts so that qualifying rewards can be calculated and program activity can be accurately maintained.
Orders, Payment & Fulfillment Information
When you place an order, SkinnyDropz may collect and maintain information necessary to review, process, fulfill, and document the transaction.
This may include:
- Products ordered.
- Quantities and pricing.
- Discounts or rewards applied.
- Shipping method.
- Shipping address.
- Order status.
- Payment status.
- Carrier and tracking information.
- Relevant customer communications.
SkinnyDropz currently uses an offline payment workflow. We do not currently represent that credit or debit card information is processed directly through this website.
If SkinnyDropz adds a payment processor in the future, payment-related information may be handled by the applicable payment provider and this Privacy Policy may be updated to reflect that change.
Data Security
SkinnyDropz uses reasonable administrative, technical, and organizational measures intended to help protect customer information.
Depending on the service involved, safeguards may include:
- Encrypted HTTPS connections.
- Authentication and account session controls.
- Restricted access to customer and administrative information.
- Secure hosting and database infrastructure.
- Logging, monitoring, and abuse-prevention measures.
No website, database, network, or electronic system can be guaranteed to be completely secure. Customers should also protect their passwords and account access.
Data Retention
SkinnyDropz retains personal information for as long as reasonably necessary for the purposes for which it was collected, including:
- Maintaining customer accounts.
- Processing and documenting orders.
- Maintaining rewards and referral records.
- Supporting customer service.
- Preventing fraud or abuse.
- Resolving disputes.
- Meeting legal, accounting, tax, or recordkeeping obligations.
Information may be deleted, anonymized, or retained in limited form when it is no longer reasonably needed, subject to applicable requirements.
Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information.
These rights may include the ability to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate account information.
- Request deletion of certain personal information, subject to legal and operational retention requirements.
- Withdraw consent from optional marketing communications.
- Request information about how your information is handled.
SkinnyDropz may need to verify your identity before completing certain privacy requests.
Marketing Communications
If you choose to receive promotional or marketing communications from SkinnyDropz, you may unsubscribe from future marketing emails using the unsubscribe option provided in the applicable message or by contacting us.
Opting out of marketing does not necessarily stop transactional or service-related communications, such as order, account, shipping, security, or support messages.
Third-Party Links
The SkinnyDropz website may contain links to websites, services, or platforms operated by third parties.
SkinnyDropz is not responsible for the privacy, security, content, or practices of unaffiliated third-party websites.
You should review the applicable privacy policies of third-party services before providing them with personal information.
Age Requirement
SkinnyDropz customer accounts and purchasing services are intended only for individuals who are at least 21 years old.
Individuals under 21 are not permitted to create a purchasing account or complete eligible purchases through the website.
If SkinnyDropz becomes aware that personal information was submitted in violation of this requirement, we may restrict the account and take appropriate steps concerning the information, subject to applicable law and recordkeeping obligations.
Legal Compliance & Required Disclosure
SkinnyDropz may preserve, use, or disclose personal information when reasonably necessary to:
- Comply with applicable law, regulation, subpoena, court order, or lawful government request.
- Enforce our Terms & Conditions.
- Detect, investigate, or prevent fraud, abuse, security incidents, or unlawful activity.
- Protect the rights, property, safety, or security of SkinnyDropz, customers, or others.
Changes to This Privacy Policy
SkinnyDropz may update this Privacy Policy from time to time to reflect changes to website functionality, business operations, service providers, legal requirements, or privacy practices.
Updated versions will be posted on this page with a revised "Last Updated" date.
Contact Information
If you have questions about this Privacy Policy or wish to submit a privacy-related request, contact SkinnyDropz using the information below.
SkinnyDropz phone communication is text only. Phone calls must be scheduled in advance.